Digital Transformation Architect | Technical Strategic Advisor | Customer Success Specialist
Digital Transformation Architect
Technical Strategic Advisor
Customer Success Leader
Digital Transformation Architect Technical Strategic Advisor Customer Success Specialist
Technical strategic advisor with 13+ years driving enterprise transformations and building long-term partnerships across Healthcare & Life Sciences, Financial Services, Government, and Creative/Advertising sectors.
Proven expertise guiding customers through complex cloud adoption journeys while managing cross-functional teams and executive stakeholders. Strong track record of delivering measurable business impact through strategic technical guidance, cost optimization initiatives, and comprehensive customer relationship management.
EDUCATION & CERTIFICATIONS
COMPETENCIES
Technical: Amazon Web Services (AWS), Salesforce CRM & AgentForce AI, FinOps Strategy (Cost Optimization, Cost Visibility), Active Directory, Identity Management & SSO, Microsoft 365, Security Frameworks, Cloud Operations, Process Automation, Solutions Architecture, Sales Engineering
Strategic: Customer Success & Solutions, Technical Account Management, Technical Program Management, Global Enterprise Support, Cloud Adoption Assessments & Implementation, Strategic Business Reviews & Alignment, Executive Engagement, Customer Enablement, Product Influence
KEY ACHIEVEMENTS & CUSTOMER IMPACT
Amazon Web Services (AWS) | Remote
Senior Solutions Architect | October 2024 – Present
• Guide enterprise Healthcare & Life Sciences customers through strategic cloud transformation initiatives, focusing on emerging technologies and business outcomes
• Lead Healthcare GenAI implementation projects processing 1M+ clinical records, enabling customers to modernize data processing and accelerate innovation
• Collaborate with cross-functional teams including Sales, Product, and Engineering to ensure seamless customer adoption and transformation success
• Architect and design complex AWS solutions for Healthcare & Life Sciences customers, addressing
• their unique regulatory and compliance requirements.
• Lead cross-functional teams to deliver end-to-end technical solutions that drive measurable business outcomes for customers.
• Influence AWS product roadmaps based on customer feedback and industry trends in the Healthcare & Life Sciences sector.
• Develop and deliver thought leadership content, including whitepapers, blog posts, and presentations at
• industry events.
• Mentor junior team members and contribute to the growth of the Solutions Architect community within AWS.
• Guide enterprise Healthcare & Life Sciences (HCLS) customers through strategic cloud transformation initiatives focusing on their business outcomes
• Lead and coordinate GenAI projects enabling customers to modernize data processing while using emerging technologies such as MCP Servers, Agentic AI, and AIOps to accelerate innovation
• Architected data transfer solution for heterogenous data pipeline processing terabytes monthly of genomics data
• Guided rapid GenAI service adoption achieving $150k monthly usage within 120-day implementation cycle through strategic technical guidance and collaboration
• Collaborate with cross-functional teams including Sales, Product, and Engineering to ensure seamless adoption and provide feedback for product improvement
Senior Technical Account Manager | January 2021 – October 2024
• Managed strategic enterprise customer relationships driving cloud service adoption and technical transformation across multiple business units
• Supported $100M+ contract renewal through strategic business reviews and executive stakeholder engagement demonstrating long-term technical value
• Led customer adoption of strategic cloud programs including AWS Managed Services, Security Improvement Programs, and GenAI Innovation Centers resulting in expanded service consumption
• Delivered cost optimization initiatives identifying average 30% savings opportunities across customer workloads, directly contributing to customer ROI
• Conducted 15+ customer workshops and immersion days including IAM sessions with 90+ attendees, accelerating product adoption and technical competency
• Guided rapid GenAI service adoption achieving $60K monthly usage within 90-day implementation cycle through strategic technical guidance
• Coordinated with Support, Engineering, and Product teams to resolve customer escalations and influence feature development based on customer feedback
• Created reusable customer engagement assets and enablement content improving team efficiency and accelerating adoption processes
• Managed strategic HCLS Enterprise Support customer relationships as lead technical advisor to ensure operational excellence and Well-Architected workloads
• Led strategic proactive engagements such Security Improvement Program, GenAI Innovation Center, customized workshops/Immersion Days/Hackathons, and Modernization Labs
• Developed customized support plans for each customer and collaborated with customer leaders to define and ensure strategic outcomes were aligned
• Supported $100M+ annual contract renewal through strategic business reviews and executive stakeholder engagement demonstrating long-term business value
• Delivered cost optimization initiatives identifying average 30% savings opportunities, directly contributing to customer ROI in additional workloads
• Coordinated with Support, Engineering, and Product teams to resolve customer escalations and influence feature development based on customer feedback
Omnicom Health Group | New York, NY
Senior Systems Engineer | January 2019 – December 2021
• Led enterprise cloud transformation initiative migrating 150TB+ of data from on-premises infrastructure to cloud storage, delivering $600K annual cost savings
• Managed complex IT infrastructure supporting 1,000+ servers across North America and Europe, ensuring 99.9% uptime through strategic monitoring and automation
• Orchestrated enterprise-wide digital transformation including SSO implementation for 3,000+ users and cloud-native collaboration platform adoption
• Collaborated with international teams and executive leadership to implement technology solutions supporting business growth and operational efficiency
• Creating technical architecture documentation including runbooks, infrastructure diagrams, and presentations.
• Designing, installing, configuring, and maintaining technical infrastructure across multiple datacenters and Active Directory forests supporting offices in the US, Canada, and Europe.
• Ensure the highest level of availability of approximately 1000 servers while improving current system and service monitoring/alerts tools.
• Maintaining security, backup, high availability, and disaster recovery strategies via tape and cloud backups, load balancing, and failover methods.
• Automating tasks through Powershell scripts or recommending 3rd-party tools.
• Working with clients to provide the best solutions for their day-to-day business such as saving the company over $600k annually by switching from on-prem Windows File Servers to AWS-hosted Nasuni Filers.
• Projects: SSO Migration to Okta, O365 Tenancy Migration, Windows Server 2008 Deprecation and Migration, File Server Migration to Nasuni/AWS (150TB), DNS/DHCP Migration from Infoblox to Microsoft, Digital Asset Management Migration AWS to Azure (120TB)
Insight Global - Rockefeller Capital Management, New York, NY
System Engineer | July 2018 – January 2019
• Responsible for supporting and monitoring 600+ servers and desktops in a Windows environment.
• Desktop engineering for Windows 10 rollout: building baseline, configuring GPOs, and testing dynamic imaging.
• Handle Tier 3 escalations and train junior technicians with troubleshooting for end-users’ requests.
• Participated in hardware reduction cost projects by providing server virtualization technology.
• SSO administration working with partner engineers to configure seamless SSO with using Ping Identity.
• Create email accounts in Microsoft Exchange, blacklist spam/phishing addresses, and whitelist false-positives.
• Projects: Printuition, VMware Horizon View PoC, PingFederate/PingOne (SAML SSO)
Maximus – National Oceanic and Atmospheric Administration, Suitland, MD
Lead System Administrator III | September 2017 - July 2018
• Lead a team of Windows, Solaris Unix, and RedHat Linux System Admins supporting ground satellite missions.
• Prioritizing and delegating SMART tasks to team members to meet project, task, and ticket deadlines.
• Producing artifacts for POA&Ms (Plan of Actions & Milestones), SCAs (Security Control Assessments), and audits.
• Collaborate with customers (internal and external) during the design and development process to employ best practices when implementing security requirements and controls.
• Responsible for a mixed-platform environment of 1000+ devices (Microsoft, RedHat, Solaris Unix, VMWare).
System Administrator II | March 2017 - September 2017
• Manage system patching, updating, and scanning based on vulnerabilities, threats, or regulatory compliance
• Apply Configuration Management (CM) policies for authorizing a change on the network; participate in the Change Control Board (CCB) to ensure changes are not detrimental to security or operations.
• Managing mixed-platform network environment with tools such as Centrify, Active Directory, Solarwinds, McAfee ePo, Tenable Nessus, Symantec Altiris, and Tripwire.
Child and Family Services Agency – DC Government, Washington, DC
Lead IT Specialist | August 2015 – March 2017
• Supervises and delegates tasks to a team of 5 – 10 rotating technicians, including FTE, NTE, internal/external contractors and interns to ensure ticket completion within SLA to support users in 12 remote sites.
• Define project budgets up to $300k per quarter (approx. $1M annually), from initiation through full lifecycle
• Conduct meetings to gather business requirements for system implementations and technology solutions.
• Creating presentations for projects to demonstrate new products, services, and status updates for stakeholders.
• Assigns resources and monitors progress of all assignments; ensures schedules to meet service delivery SLAs.
• Manages and oversees the execution of project plans for any scope; ensures adherence to all department and technology standards and procedures, including all documentation requirements.
• Define and control project budgets up to $300k per quarter (approx. $1M annually), from initiation through planning, execution and closing.
• Conduct and lead meetings to gather business requirements from other departments to establish needs for system implementations and technology solutions.
• Creating presentations for projects and related tasks to demonstrate new products, services, and status updates for stakeholders.
• Establishing project schedules with phases, milestones, tasks and due dates.
• Assigns resources and monitors progress of all assignments; ensures completion of schedules to meet service delivery SLAs.
• Supervises and delegates tasks to a team of 5 – 10 rotating technicians, including FTE, NTE, internal/external contractors and interns.
• Install desktop and network printers. Configure network printers to Print Server, monitors and manages daily printer status. Perform toner change, basic maintenance, or contact 3rd-party vendors for repairs.
• User account & mailbox creation and configuration on domain via Active Directory, Exchange and ActiveRoles.
• Contacts service vendors for external repair service and follow up to completion as required.
• Batch scripting for system administration and automation with CMD and Powershell.
• Data decryption via Dell Data Protection Encryption (DDPE) when systems crash beyond repair and recovery through OS.
• Manages service request queue via BMC Remedyforce from OCTO ITServUS to ensure ticket completion within SLA to support users in 12 co-location sites across Washington, DC.
Projects: Created technical internship program, system lifecycle management, facility moves, co-location printer deployments, customer relationship management (CRM) implementation, database migration
National Committee to Preserve Social Security & Medicare, Washington, DC
Technical Support Specialist | February 2013 – July 2015
• Research staff member’s operational questions using technical resources such as databases, manuals and online resources. Also recommending training for users based upon interactions
• Creating and maintaining documentation such as the MIS Department's 'Standard Operating Procedures’ and training guides for end-users
• Installs and configures software for PC & MAC workstations/laptops, Citrix XenApp on WYSE thin clients, and printers on the LAN according to schedule or as requested
• Performs monthly system maintenance, patch management, and security audits using Desktop Central
• Ensures that equipment is labeled and inventoried/documented for future reference and accounting purposes
• Coordinates with vendors for equipment repairs and keeps records of such repairs
• Ensures efficient and economical utilization of equipment and resources; responsible for safekeeping of equipment and supplies
• Purchases equipment and makes recommendations on equipment retention, purchases and maintenance
• Troubleshoot and maintain mobile devices (BlackBerry, iPhone, iPad & Android phones)
• Performs audio/video setup and maintenance, recording and editing for conferencing via web, phone, or Skype
• Monitors network web filter; blacklist/whitelist domains for staff members
• Monitor & maintain security camera system, perform video archiving to network